Frequently Asked Questions

Get answers to common garage door questions from our expert team. Can't find what you're looking for? Give us a call!

At Raymond Garage Doors, we understand that a stuck garage door is more than an inconvenience—it's a security concern and can disrupt your entire day. That's why we offer immediate dispatch for emergency situations.

Our Response Process:

  • **Call us at (978) 737-8993** and explain the situation
  • **We dispatch a technician immediately** for emergency cases
  • **Typical arrival time is 30-60 minutes** for most of our service areas
  • **Same-day resolution** is our standard for stuck door emergencies
  • What Causes Most Stuck Doors:

  • Broken springs (most common)
  • Track misalignment
  • Opener malfunction
  • Broken cables
  • Obstruction in tracks
  • Power issues
  • Our technicians arrive with fully stocked vehicles, so most repairs can be completed in a single visit. We've been serving Southern New Hampshire for 29+ years, and our experience means faster diagnosis and repair.

    **Emergency Hours:** We offer 24/7 emergency service for stuck doors that pose security risks. Regular service hours are Monday-Friday 7AM-7PM and Saturday 8AM-5PM.

    Garage doors can get stuck for many reasons, ranging from simple fixes to more complex mechanical issues. Understanding the cause helps determine the urgency and type of repair needed.

    Common Causes of Stuck Garage Doors:

    1. Broken Springs (Most Common)

    Springs counterbalance the weight of your door. When they break:

  • The door may only open partially or not at all
  • You might hear a loud bang when they break
  • Never attempt to operate a door with broken springs—it's dangerous
  • 2. Track Problems

  • Bent or misaligned tracks prevent smooth operation
  • Debris in tracks can cause the door to jam
  • Loose tracks may shift, causing binding
  • 3. Cable Issues

  • Frayed or broken cables can cause uneven operation
  • Cables may jump off the drum, preventing movement
  • Like springs, cable repair requires professional attention
  • 4. Opener Malfunctions

  • Motor burnout or gear failure
  • Circuit board issues
  • Sensor misalignment
  • Remote/keypad problems
  • 5. Weather-Related Issues

  • Frozen weatherstripping in winter
  • Humidity causing wood doors to swell
  • Extreme cold affecting lubricants
  • 6. Power Problems

  • Tripped breakers
  • Unplugged opener
  • Damaged wiring
  • What You Can Safely Check:

  • Is the opener plugged in?
  • Has the breaker tripped?
  • Is the emergency release engaged?
  • Are the photo eyes aligned and clean?
  • Is there visible debris in the tracks?
  • When to Call a Professional:

    If the above checks don't reveal the issue, or if you notice broken springs, cables, or significant damage, call Raymond Garage Doors at (978) 737-8993. Attempting DIY repairs on high-tension components can be extremely dangerous.

    Yes! At Raymond Garage Doors, we believe that a quality garage door should be accessible to every homeowner. We offer several options to make your investment manageable.

    Available Payment Options:

    1. Traditional Payment

  • Cash, check, or credit card accepted
  • Full payment upon completion
  • 2. Financing Programs

  • Competitive interest rates
  • Terms from 12-60 months
  • Quick approval process
  • No prepayment penalties
  • 3. Seasonal Promotions

  • Special financing offers throughout the year
  • Check our current promotions or call for details
  • Why Invest in a Quality Door:

    Long-Term Value:

  • Quality doors last 15-30 years with proper maintenance
  • Better insulation means lower energy bills
  • Increased home value (up to 4% ROI on garage doors)
  • Reduced maintenance and repair costs
  • Fiberglass Door Benefits:

  • Resistant to dents, cracks, and corrosion
  • Ideal for New Hampshire's coastal and humid areas
  • Can mimic wood grain appearance
  • Lightweight and easy to operate
  • Low maintenance requirements
  • What's Included in Our Installations:

  • Professional measurement and consultation
  • Removal and disposal of old door
  • Expert installation by certified technicians
  • New opener installation (if needed)
  • Safety testing and adjustment
  • Clean-up of work area
  • 10-year warranty on all work
  • Getting Started:

  • Call (978) 737-8993 for a free consultation
  • We'll measure and assess your needs
  • Receive a detailed quote with all options
  • Discuss payment/financing options
  • Schedule installation at your convenience
  • We never pressure customers into unnecessary upgrades. Our goal is to help you find the right door for your needs and budget, then make payment as convenient as possible.

    Raymond Garage Doors proudly serves all of Southern New Hampshire from our home base in Raymond. We've been part of this community for 29+ years and treat every customer like a neighbor.

    Primary Service Areas:

  • Raymond (Headquarters)
  • Manchester
  • Derry
  • Londonderry
  • Salem
  • Windham
  • Nashua
  • Hudson
  • Litchfield
  • Chester
  • Auburn
  • Response Times:

    Our central location in Raymond allows us to reach most service areas within 30-60 minutes for emergency calls.

    Service Area Benefits:

  • No extra travel charges within our service area
  • Same-day service often available
  • Local knowledge of building codes and requirements
  • Established relationships with local suppliers
  • Community-focused business practices
  • If you're unsure whether we service your area, give us a call at (978) 737-8993. We're always happy to help neighbors throughout Southern New Hampshire.

    At Raymond Garage Doors, we stand behind our work with one of the most comprehensive warranties in the industry. We're confident in the quality of our products and installation.

    Our Warranty Coverage:

    10-Year Workmanship Warranty

    All installation and repair work is guaranteed for 10 years. If something goes wrong due to our workmanship, we'll fix it at no charge.

    Manufacturer Warranties

    Products we install come with manufacturer warranties, typically:

  • Garage doors: 5-10 years or lifetime (varies by manufacturer)
  • Openers: 5-10 years
  • Springs: Cycle-based warranties (typically 10,000-50,000 cycles)
  • What's Covered:

  • Installation-related issues
  • Parts and materials we provide
  • Labor for warranty repairs
  • Normal wear items within the warranty period
  • What's Not Covered:

  • Damage from accidents or misuse
  • Acts of nature (storms, floods, etc.)
  • Modifications by others
  • Normal wear outside warranty period
  • Our Satisfaction Guarantee

    Beyond warranties, we offer a 100% satisfaction guarantee. If you're not happy with our work, we'll make it right.

    Why Our Warranty Matters:

    Many competitors offer limited warranties or charge for warranty service. With Raymond Garage Doors:

  • No service call fees for warranty work
  • Fast response to warranty claims
  • Clear, honest warranty terms
  • Local company that will be here for years to come
  • Questions about warranty coverage? Call us at (978) 737-8993.

    Yes! Raymond Garage Doors offers 24/7 emergency service for situations that can't wait until regular business hours.

    What Qualifies as an Emergency:

  • Door stuck open (security risk)
  • Door stuck closed (vehicle trapped)
  • Broken springs making door inoperable
  • Door came off tracks
  • Any situation preventing you from securing your home
  • Emergency Response Process:

  • Call (978) 737-8993 and select the emergency option
  • Describe your situation to our dispatcher
  • A technician will be dispatched immediately
  • Typical arrival time: 30-60 minutes (depending on location and time)
  • Most emergencies resolved in single visit
  • Emergency Service Availability:

  • 24 hours a day, 7 days a week
  • 365 days a year, including holidays
  • Fully stocked vehicles for on-site repair
  • Emergency Service Rates:

    While emergency and after-hours calls may have different rates than standard service, we always provide upfront pricing before work begins. No surprises.

    Preventing Emergencies:

    Regular maintenance is the best way to avoid emergency situations. Our maintenance plans include:

  • Bi-annual inspections
  • Lubrication of all moving parts
  • Safety testing
  • Minor adjustments and repairs
  • Priority scheduling if issues arise
  • Call us today for regular maintenance and reduce your risk of emergency breakdowns.

    Garage door repair costs vary based on the type of repair needed. At Raymond Garage Doors, we provide transparent, upfront pricing so you know exactly what to expect.

    Common Repair Costs:

    Spring Replacement

  • Single spring: $150-$250
  • Pair of springs: $200-$350
  • High-cycle springs: $250-$400
  • Opener Repairs

  • Minor repairs: $75-$150
  • Motor replacement: $150-$300
  • Circuit board: $100-$200
  • Gear kit: $150-$250
  • Track and Hardware

  • Track alignment: $75-$150
  • Track replacement: $150-$300
  • Roller replacement: $100-$200
  • Cable replacement: $150-$250
  • Panel Replacement

  • Single panel: $200-$500 (varies by door type)
  • Multiple panels: Quote required
  • Our Pricing Approach:

  • **Free estimates** for most repairs
  • **Upfront pricing** before work begins
  • **No hidden fees** or surprise charges
  • **Written quotes** for your records
  • Factors Affecting Cost:

  • Type and extent of damage
  • Parts required
  • Door type and size
  • Emergency/after-hours service
  • Age and condition of door
  • Repair vs. Replace:

    Sometimes replacement is more cost-effective than repair. We'll always give you honest advice on whether repair or replacement makes more sense for your situation.

    Call (978) 737-8993 for a free estimate on your repair needs.

    Most garage door installations are completed in a single day. Here's what to expect during the process.

    Typical Installation Timeline:

    Single Door Installation

  • Standard: 3-4 hours
  • With opener: 4-5 hours
  • Complex installations: 5-6 hours
  • Double Door Installation

  • Standard: 4-5 hours
  • With opener: 5-6 hours
  • Complex installations: 6-8 hours
  • Installation Day Process:

    1. Preparation (30-60 minutes)

  • Protect surrounding areas
  • Set up equipment
  • Verify measurements and materials
  • 2. Old Door Removal (30-60 minutes)

  • Disconnect opener
  • Remove existing door and hardware
  • Dispose of old materials
  • 3. Track and Hardware Installation (60-90 minutes)

  • Install vertical and horizontal tracks
  • Mount brackets and supports
  • Install springs and cables
  • 4. Door Installation (60-90 minutes)

  • Install panels section by section
  • Attach rollers and hinges
  • Install weatherstripping
  • 5. Opener Installation (60-90 minutes)

  • Mount opener to ceiling
  • Install rail and trolley
  • Connect to door and power
  • Program remotes and keypads
  • 6. Testing and Adjustment (30-45 minutes)

  • Balance adjustment
  • Safety feature testing
  • Operation demonstration
  • Customer walkthrough
  • Factors That Affect Timeline:

  • Door size and weight
  • Structural modifications needed
  • Electrical work required
  • Weather conditions
  • Accessibility of work area
  • Preparing for Installation:

  • Clear the garage of vehicles and items near the door
  • Ensure power is available
  • Keep pets and children away from work area
  • Be available for questions and final walkthrough
  • We respect your time and aim to complete every installation efficiently while maintaining our high quality standards.

    Still Have Questions?

    Our friendly team is here to help. Contact us anytime and we'll be happy to answer any questions about your garage door needs. Browse our expert blog for more tips.

    Ready to Get Started?

    Contact Raymond Garage Doors for expert service you can trust.

    Immediate Dispatch100% Satisfaction Guarantee10-Year Warranty